Returns & Exchanges

Returns are accepted within 14 days of order date placement. You must email us at balanceonthames@gmail.com to make a return request and receive an RA #. All returned items must be in original condition, with tags in place. Once we receive the returned items, you will see a refund to your method of payment within 24hours. Shipping is non-refundable. 

Returns are not accepted on clearance items ending in $.97 These are FINAL SALE.

Please be aware that when ordering clearance items, it is subject to availability. 

Exchanges are accepted with prior approval after contacting us through email. You will need to pay the shipping of the original item back to Balance, however we will cover the new shipping cost on the new item. 

Any questions about our policies please contact us via email: balanceonthames@gmail.com